Legal information

Heybaj Privacy Policy — Our Commitment to Protecting Your Information

Everything about how your personal data is collected, stored, and kept secure is explained transparently here.

Last Updated: January 2026 SSL secured Language: Bengali
How We Protect Your Privacy

Key highlights of Heybaj's data protection policy at a glance

Encryption Protection
All your data and transactions are protected with 256-bit SSL encryption. No third party can access or read this information.
No Sale of Data
Heybaj never sells your personal data to third parties. Your information is used solely to improve our services.
KYC security
Identity verification data is stored on secure servers and can only be accessed by authorized personnel when required.
Consent-based usage
No marketing communications are sent without your consent. You can unsubscribe at any time.
Right to Erasure
You can request deletion of your data at any time. We delete all data beyond what is required by legal obligations.
International standards
Heybaj follows international data protection standards. Your privacy is secured to a world-class level.

Introduction

Heybaj (heybaj.ws) places the highest priority on the privacy of its members in Bangladesh. This Privacy Policy explains what information we collect when you use the Heybaj platform, why we collect it, and how we keep it secure.

By creating an account on Heybaj, you agree to this Privacy Policy. Please read it carefully in full. If anything is unclear, feel free to reach out to our support team — help is available in Bengali.

Our Commitment: Your personal data will never be sold, misused, or shared with third parties without your consent.

This Privacy Policy was last updated in January 2026. Members will be notified of any future changes.

What Information We Collect

Heybaj collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

  • Full name, date of birth, and gender
  • Mobile Number & Email Address
  • Current & Permanent Address
  • National ID / passport number (for KYC)
  • Payment details (bKash/Nagad number, bank information)

Automatically Collected Data:

  • IP address & device information
  • Browser type and operating system
  • Platform activity logs (login, betting, payments)
  • Cookies and session data
  • Device location (only when necessary)
Data type Purpose of Collection Mandatory?
Name and contact detailsAccount Creation & SupportYes
Identity InformationKYC verificationYes, for withdrawals
Payment informationTransaction ProcessingYes
Device / IP InformationSecurity and fraud preventionAutomatic
Betting historyService delivery and dispute resolutionAutomatic

How Your Information Is Used

Heybaj uses your data only for specific and legitimate purposes. Here is how your information is used:

  • Account management: Registration, login, and account verification.
  • Service delivery: Betting, payment processing & prize distribution.
  • Support: Resolving member issues and handling communications.
  • Security: Fraud detection, anti-money laundering, and account security.
  • Improvement: Analyzing and improving the platform experience.
  • Marketing: Sending relevant offers and promotions, with your consent.
  • Legal obligation: Providing required information to regulatory authorities.

If you no longer wish to receive marketing emails or SMS, you can opt out at any time via your account settings or by emailing support@heybaj.ws.

Who Your Data Is Shared With

Heybaj never sells your personal data. However, in limited circumstances, information may be shared with specific parties:

  • Payment providers: Payment providers such as bKash, Nagad, Rocket, or banks — solely to process transactions.
  • Technology partners: Hosting and server service providers — who comply with Heybaj's privacy policy.
  • Regulatory authority: Information may be required to be disclosed to government or regulatory authorities under legal obligations.
  • Security Investigation: Information may be shared with law enforcement agencies for investigations into fraud, money laundering, or other criminal activity.

All third-party partners are required to comply with Heybaj's data protection standards. They may only use data for specified purposes and within a defined timeframe.

How Long We Retain Your Data

Heybaj does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Data type Retention Period Reason
Account information5 years after account closureLegal obligation
Transaction Records7 yearsFinancial Regulations
KYC documents5 YearsAML Policy
Betting history3 YearsDispute resolution
Cookies and session dataUp to 30 daysFunctional necessity

Once the retention period expires, data is securely deleted or anonymized.

Cookie Policy

Heybaj uses cookies on its website. Cookies are small data files stored in your browser that help enhance your platform experience.

You can manage or delete cookies at any time from your browser settings. However, disabling certain cookies may limit the functionality of the site.

Your Rights

As a Heybaj member, you have the following rights over your personal data:

01
Right to Access

You may request to know what information we hold about you.

02
Right to rectification

You may request corrections to any inaccurate or outdated information.

03
Right to Erasure

You may request deletion of your data under certain conditions.

04
Right to restrict processing

You may request that the use of your data be restricted to specific purposes.

05
Right to Data Portability

You can request a copy of your data to transfer it to another service.

06
Right to object

You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@heybaj.ws. We will respond within 30 days.

Security Measures

Heybaj uses multiple layers of security to protect your data:

  • 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & DDoS Protection: Servers are protected against cyber attacks.
  • Regular Security Audits: Regular penetration testing conducted by third parties.
  • Access Control: Only authorized personnel have access to specific data.
  • Data Backup: Regular encrypted backups stored on secure servers.

In the event of a security incident, Heybaj will notify affected members within 72 hours and take prompt steps to resolve the issue.

Child Protection

Heybaj is strictly for adults (18+). Anyone under the age of 18 is not permitted to use this platform.

We do not knowingly collect data from anyone under the age of 18. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you become aware of any minor using this platform, please notify us immediately at support@heybaj.ws.

Policy Updates

Heybaj may update this Privacy Policy when necessary. You will be notified of any changes through the following methods:

  • A notice will be sent to your registered email.
  • A notification will be shown when you log in to the platform.
  • The update date at the top of this page will be revised accordingly.

For significant changes, at least 14 days' notice will be given before they take effect. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

  • Email: support@heybaj.ws
  • Live Chat: Log in to the platform to chat with us 24/7
  • Subject Line: Send us a message with the subject "Privacy Request"

We are required to respond to your request within 30 business days. For urgent matters, you can reach us faster via live chat.

Privacy FAQs

No, never. Heybaj does not sell your personal data to any third party. Only limited information may be shared for payment processing and legal compliance purposes.

After account closure, certain data (such as transaction records) is retained for a period of time as required by law. However, marketing and activity-related data is deleted promptly.

Yes, you can request a copy of your data by exercising your right to data portability. Email us at support@heybaj.ws with the subject "Data Copy Request" and we will respond within 30 days.

Promotional SMS will only be sent with your consent. You can opt out at any time via your account settings or by emailing support@heybaj.ws.
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